Shipping & Delivery

1. Shipping Overview

Wenzhou Dingzhu Metal Products Co., Ltd. ships custom casting products worldwide from our factory in Hebei Province, China. We work with reliable freight forwarders and logistics partners to ensure your order arrives safely and on time.

2. Shipping Methods

2.1 Sea Freight (Recommended for Large Orders)

2.2 Air Freight (For Urgent Orders)

2.3 Express Courier (For Samples)

3. Shipping Terms (Incoterms)

We offer flexible shipping terms based on your preference:

• EXW (Ex Works): You arrange pickup from our factory. Lowest price, but you handle all logistics and customs.
• FOB (Free On Board): We deliver to the Chinese port and handle export customs. You arrange ocean freight and import customs.
• CIF (Cost, Insurance, and Freight): We arrange ocean freight and insurance to your destination port. You handle import customs and local delivery.
• DDP (Delivered Duty Paid): We handle everything including import customs and delivery to your door. Highest price, but most convenient for you.

Note: Most B2B customers prefer FOB or CIF terms. We recommend discussing shipping terms during the quotation process.

4. Delivery Time

Total delivery time consists of:

1. Production Lead Time:
   • Samples: 15-20 days
   • Small batch (10-100 pieces): 25-30 days
   • Mass production (100-1,000 pieces): 30-45 days
   • Large orders (1,000+ pieces): 45-60 days
2. Shipping Transit Time: 3-45 days (depending on shipping method and destination)
3. Customs Clearance: 2-7 days (varies by country and product type)

We will provide an estimated delivery date when you place your order. Delays may occur due to customs inspections, holidays, or force majeure events.

5. Shipping Costs

Shipping costs depend on:

• Order weight and volume
• Shipping method (sea, air, or express)
• Destination country and city
• Incoterms selected (EXW, FOB, CIF, DDP)
• Packaging requirements (standard wooden crates or custom packaging)

We will provide a detailed shipping quote as part of your order quotation. For FOB and CIF terms, we can recommend reliable freight forwarders with competitive rates.

6. Packaging

All castings are carefully packaged to prevent damage during transit:

• Standard Packaging: Wooden crates with moisture-proof wrapping and foam padding
• Palletized Packaging: For heavy castings, secured to wooden pallets with steel strapping
• Custom Packaging: Available upon request (e.g., individual cartons, anti-rust coating, special labeling)

Each package is labeled with order number, part number, quantity, and destination information. Packing lists and commercial invoices are attached to the outside of the package.

7. Tracking Your Order

Once your order ships, we will provide:

• Shipping confirmation email with tracking number
• Bill of Lading (B/L) or Air Waybill (AWB)
• Commercial invoice and packing list
• Certificate of Origin (if required)
• Material certificates and inspection reports

You can track your shipment using the tracking number provided. For sea freight, we recommend checking with your freight forwarder for the most accurate updates.

8. Customs and Import Duties

Important: Unless you select DDP terms, you are responsible for:

• Import duties and taxes in your country
• Customs clearance procedures
• Any additional inspections or certifications required by your country

We recommend consulting with a customs broker in your country to understand the import requirements for metal castings. We will provide all necessary documentation to facilitate customs clearance.

9. Damaged or Lost Shipments

If your shipment arrives damaged or is lost in transit:

1. Notify us immediately (within 48 hours of delivery)
2. Provide photos of the damaged packaging and products
3. Do not discard the damaged items or packaging until the claim is resolved
4. We will work with the carrier to file an insurance claim and arrange replacement or refund

Note: All shipments are insured. However, insurance claims can take 30-60 days to process. We will do our best to expedite the resolution.

10. Contact Us

If you have questions about shipping or need a shipping quote, please contact us: